Joint project · Engineering
Insurance and local-government contact centers × Ravenbe
Ravenbe adapts Role Play, a voice-based platform for practicing one-on-one consultations, with KPI-aligned scenarios and personas, and provides technical support.
- Product or program
- Role Play
- Ravenbe's role
- Voice consultation practice platform · support
- Related services
- AX Engineering
WHAT WE DO TOGETHER
What we do together
- 01
KPI-aligned scenarios
Practice scenarios built around the center's consultation KPIs
- 02
Persona setup
Personas for the customer types agents actually meet
- 03
Technical support
Handling issues during operation
RELATED SERVICES
Related services
AX Engineering
We design and build task-specific agents when nothing on the market fits.